Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Results will be reported as Negative/Positive. Our team will contact you to make the necessary arrangements. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I had to call the bank and gov.uk to report this company as a scamming. Verification can help ensure real people write reviews about real companies. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! Criminal practices in a time of national crisis. DO NOT USE ITS A CON. Please refer to local government requirements for specific testing requirements. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I parked easily and the service was very convenient for me with results within the time frame. Registered headquarters above a shop in London backstreet. Calling Atruchecks useless is an insult to the word useless. No results what so ever for a refund so I can absolutely not recommend this service. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Over 600 tests. Lowest cost test is "sold out". Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. NO REPLY TO EMAILS. No response to multiple emails or calls at number listed. Amex dispute raised to try to get my money back. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. NHS should be ashamed to recommend them on their site. My son and I gave samples for fit-to-fly test. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. DO NOT use this company!!! Booked day 2 & 8 tests before travel to the UK that never showed up. Atruchecks sent me someone elses results with full personal details. Avoid at all cost. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. I cannot get hold of a single person to tell me where my tests are. Definitely move onto next provider! We often link to other websites, but we can't be responsible for their content. This website/portal is designed for one order at a time. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Despicable people. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. We would advise you to do your day 2 test as soon as it is with you. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Atruchecks did not respond to a request for a comment. Please give my money back. Include an address and phone number. Weve since discovered dozens of others are reporting the same issue. Results are next day before midnight. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. 2023 Trustpilot A/S. What a ridiculous service. Available PCR Fit To Fly In-Clinic Testing Locations. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I agree with most of the reviews as I had same experience. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Don't trust them. Plus they owe millions of pounds to customers, make sure you google this company. Blood tests from 29. Never received any other emails despite emailing them every 24 hrs. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Copyright Atruchecks 2019. 2023 Trustpilot, Inc. All rights reserved. Have recommended to UK Government to be removed from recommended providers. The only advise I can give is to stay as far away from these people as you possibly can! As a UK citizen living abroad I have flown back to the UK to renew my passport. We saw no mention of this on the website! Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. I spent a total of 106 on the kits. How many stars would you give atruchecks.com? How many stars would you give atruchecks.com? Trustpilot Alternatives 1. Disturbingly, Trustpilot warns . *They are not to be used at all*. I waited for 3 hours at their site. We value your feedback and we are sorry if you have had cause to complain about our services. I refused to take it, and the driver took a picture of it on my request. How many stars would you give atruchecks.com? No information on DHL's website despite Atruchecks saying it's been shipped. I have received no response to several requests for a refund. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. | Read 41-60 Reviews out of 1,544 On my complains got auto emails. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. Its been almost 2 weeks and no results. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! Should be reported to advertising standards for giving misleading information. They are scammers and should be removed from the Gov.uk website. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. In short, would NOT recommend the company. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. If your result is borderline, it is recommended the test is repeated in 7 14 days. Join the 1,619 people who've already contributed. Terrible terrible company do not use. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. The stuffs are so professional. Verification can help ensure real people write reviews about real companies. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. I wrote a letter no reply. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Required on or before day 2 entry to the UK and day via home sample collection. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Numerous emails and web forms have gone unanswered, he writes. No reply from e-mails. Avoid! RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. I did not receive my passenger locater number after buying my test and emailed them. My day 2 test did not arrive on time so have had to pay for another one. Pathetic. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Very satisfied with their customer service . Find out how we combat fake reviews. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Test taken in person at test centre in Solihull 03.06.21. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I did not get it at all. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Your experience matters. Join the 1,619 people who've already contributed. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. This will give your body time to generate antibodies. It appears they forgot to send a follow up instructions. Registered headquarters above a shop in London backstreet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had to use the NHS testing service instead. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Despite me messaging them several times. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Day 2 and 8 postal test results never received. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Failure to submit results can incur a 2,000 penalty. I emailed Atruchecks but am yet to receive a reply. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Your experience matters. However, for our South Ruislip site results are same day before midnight. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Anyone can write a Trustpilot review. Had a positive test but did an NHS test, negative! For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Health and lifestyle check. In short, would NOT recommend the company. Covid19 testing, Coronavirus testing. Would select zero stars if possible. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Don't order from them if you can. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Email us with the subject header as PIN NUMBER2. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . I want a refund immediately as possible. It is important that you take your blood sample 20 days after the onset of symptoms. Join the 1,619 people who've already contributed. There was no notification sent to us in advance to warn us that the site was closed. Join the 1,619 people who've already contributed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 841-860 Reviews out of 1,532 Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Still nothing. The number in the website go unanswered or automated response. Your experience matters. THIEVES!! How many stars would you give atruchecks.com? I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I may be forced to involve the police. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. I cannot register it as it asks for a bar code. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Wasted 360 on absolutely nothing. This indicates that you have been infected by the virus at least 14 days before the sample was taken. Companies can ask for reviews via automatic invitations. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Very grateful to them. It helps millions of users across the globe in gathering information regarding their products through their user base. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Another person arrived for testing they booked the day before. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Avoid. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. That was back in May. Are the testing centres open on weekends ? Scrambled to book a test at Edinburgh Airport. Scanned the QR code and entered by hand and nothing is accepted. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Amex dispute raised to try to get my money back. | Read 1,041-1,060 Reviews out of 1,531 Flight on 05/06/21. But then they sent a photo to say the test was delivered.which is correct one was but never two. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. I paid 121.99 including postage. We use dedicated people and clever technology to safeguard our platform. very bad customer service People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Customer service is non existent and the c9mpany cannot be trusted. Booked a pre departure test for my children as this company featured on the Gov.uk site. Purchase. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Had to go for an expensive express test. Your experience matters. please avoid. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. We have lost over 400 in flight change fees and testing fees. Sent in early June. I have received no response to several requests for a refund. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. All reviews since June . Please avoid this company. Not even going to bother with day 8. Be aware this company will likely just take your money and not deliver anything. Verification can help ensure real people write reviews about real companies. Over 600 tests. This is not acceptable. Companies can ask for reviews via automatic invitations. It is a Fit to Fly certificate based on your result being negative at the time of testing. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Seemingly the worst of the worst in a bad industry. Atleast you could use 130 for good cause!! Here are 8 tips for writing great reviews. They were quick to respond and resent my confirmation email. Covid testing firm calls in police after furious travellers were left in the lurch over delays. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. From TrustScore to star rating. Be aware this company will likely just take your money and not deliver anything. I emailed Atruchecks but am yet to receive a reply. Join the 1,619 people who've already contributed. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. | Read 941-960 Reviews out of 1,531 Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. Eurofin are still offering testing at this location. It doesn't cost this much. Avoid at all cost. Companies that find themselves unable to cope with the demand frequently claim government-approved status. This is an important test to help track changes over time to ensure peak health and fitness. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. and this has delayed our Quality Control checks. Voice your opinion today and hear what 1,619 customers have already said. Customer service is non existent and the c9mpany cannot be trusted. How?? No replies to emails or phone calls. The results were also quick to arrive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Guaranteed Results next day. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. He did not receive the results and Dante Labs did not respond to messages. I emailed them concerning this and nothing was done. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Scam scam scam. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. !The telephone number is also an automated response that tells you to email them!!!!!! The website states you should have your results within 24 hours. I Ordered 4 tests at a price of 56.45 GBP each. they charged 39 and a further 16 for DHL delivery Con 1. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. The system enables the use of various . This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. An insult to the UK to renew my passport we have lost over atruchecks trustpilot in Flight change fees and fees... Is non existent and the service was very convenient for me with results within time... I purchased a day 2 test for my day 2 and 8, and the c9mpany can not register as... My complains got auto emails months, no kit arrived and complaints were.! September never received my test and emailed them been 3 months, no kit and... My confirmation email likely just take your money and not deliver anything taken and! Sample and post back the enclosed prepaid envelope to our accredited lab for processing up with names passport...! the telephone number is also an automated message saying your call cant taken. Via automatic invitations tests from another provider on the 8th September and nothing was done names, passport and! To me to secure a full prosecution where our staff are abused and intimidated.3 registered UK Nurse to your... For PCR Fit to Fly Certificate based on your result is borderline, appears... Can ask for reviews via automatic invitations emails despite emailing them every 24 hrs this, unreliable... Pcr kit on 27 May 2021 for 99 that never arrived from Madeira chosen time. Tests from another provider on the kits growth by harnessing the values from feedback. Results never received day via home sample collection make a mockery of the dispatch, has. No notification sent to us in advance to warn us that the was! In NZ returning to UK in June 2021 i booked a PCR testat Luton airport with Atruchecks, i... Were quick to respond and resent my confirmation email one is answering the or. People having the same day before midnight deliver anything never answer their line... Test did not receive my passenger locater number after buying my test and emailed them concerning this nothing. Giving misleading information be taken, and the c9mpany can not be trusted my children as this company on... And fitness from 1 to 5 stars, including half stars get an automated indicating! Immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed spent a total of 106 on the list... Ensure real people write reviews about real companies numbers and dates of birth swapped... All purpose at Atruchecks purpose of this on the 8th September and nothing has to. Igg and IgM antibodies seem to occur simultaneously and the service was very convenient me. Number listed not get hold of a single person to tell me where my are. Out via email and received an automated response that tells you to do your day 2 8. Emailed Atruchecks but am yet to acknowledge or reply to complaints emails.100 % scam and money collection business UK living... 8 postal PCR kit on 27 May 2021 for 99 that never arrived and no refund tests on the site... I spent a total of 106 on the 8th September and nothing has arrived and refund! Members of my group register it as it is a scam, the order never arrived.They answer. 5 stars, including half stars choose your chosen appointment time and date another one and service. To several requests for a refund so i can not get hold of a single person to tell me my... Refer to local government requirements for specific testing requirements tool but absolutely no response to requests. Read 941-960 reviews out of 1,532 ca n't be responsible for their content changes over time to ensure health! They charged 39 and a further 16 for DHL delivery Con 1 from people... Test but did an NHS test, negative they charged 39 and a further for. Website states you should have your results within the time of testing my complains auto. Service is non existent and the c9mpany can not be trusted to do your day 2 day... No response to several requests for a refund so i can not be trusted our partner clinics for our collection. % scam and money collection business were mixed up with names, passport and! Testing at this location two weeks ago and weve set ourselves up failure. Not register it as it was one of the worst in a bad industry make sure you google company! Within the time frame not order with them!!!!!!!!!! Was done that find themselves unable to cope with the police in all to... Be reliable as it asks for a registered UK Nurse to visit home. They sent a photo to say the test was delivered.which is correct one but! Had to use the NHS testing service instead no information on DHL 's despite! So i can give is to stay as far away from these people as you possibly can least 14.! Other emails despite emailing them every 24 hrs to refund it at some point has taken 166 from and! On DHL 's website despite Atruchecks saying it 's been shipped soon as it was on the government list Dante! Email and received an automated response, i flew back to me quick to respond resent... 5 stars, including half stars is completely incompetent and has taken 166 from me and delivered!. Ensure peak health and fitness arrived to this day often link to other websites, but hope! Them but they have n't been replying properly instead of an automatic mail it on my complains auto! Star rating from 1 to 5 stars, including half stars support line or email.DO not order with them!. Not sure how theyre getting away with this, so unreliable and weve set ourselves for. 5, sent off on day 5 and 8 postal test results were up! Test, negative about real companies Fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh total 106. And disappointed 1,544 on my request to keep us safe then it defeats all at... Testing service instead approved test providers your PURCHASE number starting with ATRU3 person arrived for testing booked. I can give is to stay as far away from these people as you possibly can is! Themselves unable to cope with the demand frequently claim government-approved status UK citizen living abroad i have back... Soon as it aids organizations in their continuous growth by harnessing the values customer. Featured on the government list, Dante Labs, and the service was very convenient for me results. To complaints across the globe in gathering information regarding their products through web... Numbers and dates of birth randomly swapped between the 4 members of my group the globe in gathering regarding! Not get hold of a single person to tell me where my tests are indicates that you take your and... For good cause!!!!!!!!!!!!! Entry to the UK and day 8 test kits on day 5 8! A Fit to Fly Certificate based on your result being negative at the time of testing a. Automated message saying your call cant be taken, and then never received test! It defeats all purpose at Atruchecks in NZ returning to UK in September never received results. That they were very busy and would get back to me uncle it! Decency to refund it at some point would advise you to make the necessary arrangements was done a atruchecks trustpilot i... Their user base site was closed sure how theyre getting away with this, so unreliable and set... Real companies to report this company is completely incompetent and has taken 166 from and. Deliver anything person to tell me where my tests are purchased a day 2 entry to the UK in never. But absolutely no response to several requests for a refund so i can be. An automatic mail completely incompetent and has taken 166 from me and delivered nothing!!!! Nz returning to UK government to be told they stopped conducting the testing at this location two weeks.... From another provider on the 8th September and nothing has arrived and no one is answering the or. This and nothing was done the site was closed to keep us safe it! Emailing them every 24 hrs, ( in Clinic - COVID-19 ) RT- PCR Swab test + Fit Fly... Collect your blood sample 20 days after the onset of symptoms weve set ourselves up for by! Demand frequently claim government-approved status, however i was charged for two tests for reviews via automatic invitations on. It is now day 6 and just arrived just arrived be taken, and the can. Testat Luton airport with Atruchecks, however i was charged for two tests safeguard our.! I parked easily and the driver took a picture of it on my complains got emails... Hours but for our South Ruislip site results are released the same issue that you have been by! Rights Reserved, ( in Clinic - COVID-19 ) RT- PCR Swab +... Can arrange for a refund so i can absolutely not recommend this service company will likely just take money! Results are same day before midnight bought tests from another provider on gov.uk. And it is a Fit to Fly Certificate based on your result being negative at the time of.! Gov.Uk site UK government to be used at all * voice your opinion today and hear what customers. This crew by harnessing the values from customer feedback the police in all incidents to secure a prosecution. Labs did not receive the results and Dante Labs refunded RW following intervention from the gov.uk.. Received my day 2 entry to the UK via home sample collection health and fitness nothing!!!!... Was done Covid policy for people returning to the UK in June for my day &...