Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. Terminating your video session is at the sole discretion of the correctional facility or by us. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. 3. We will, however, always post the changed terms on our website. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. NEW! We may allow other parties to offer and provide you products and services on our website. A description of applicable state specific terms is available here: State Specific Terms. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. What do I do if the Securus app wont open? Does the mobile app allow you to save cards on file as well? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Our ability to continue to provide our Products to you depends on receiving reliable information from you. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. For $45.98, you can get our 90-day service plan. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. These obligations will survive any termination of your relationship with us or your use of our Products. What if I move and /or my address changes? For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. actualizados a la direccin de correo electrnico que usted le We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. All Messaging Solutions purchases are non-refundable. The icon below will link you directly to Securus. What do I need to do to link my JPay account to a Securus account? The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. The rules include instructions on how to file an arbitration. These terms do not provide any third party with a remedy, claim, or right of reimbursement. provey a la Empresa para mantener en el archivo de su cuenta. We love to hear the amazing feedback! How do I get setup for eMessaging using the Securus Apple iOS app? Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Text messages sent using this service will not include your account details or other personal information. . of the last call received. Note that Western Union may apply a fee reducing the totalrefundamount. What can I do to prevent calls from being blocked? . This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. estadounidenses. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Can I get a refund if I make a deposit to a Securus Debit account? These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. A description of applicable taxes and other fees are available here: Taxes and Fees. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. Severability. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Alaska and TDCJ customers have 365 days to request a refund. Press 1 to accept agreement or 2 to decline. PO Box 650757 You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Please contact GTL for a refund of deposited funds and open a Securus account. You may not create any derivative work of our website or our Products. Our website may also contain links to other websites that are not operated by us. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Please call the GTL customer service number listed below. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. How do I get setup for eMessaging using the Securus Apple iOS app? Telephone Service. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. inmatesales. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Is all JPay Email moving to Securus eMessaging? Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. How do I know if someone received the money I sent? We guarantee you'll save on Jail Calls, or you can have your money back. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. This account can be used by incarcerated individuals to purchase certain of our services. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). for any law enforcement, jail/prison management, investigatory, or other purpose. Your satisfaction is our #1 goal. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Except for those types of cancelations, all service fees are non-refundable and non-creditable. PO Box 1109 We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. What happens if I stop paying for the tablet? You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. General Information At Securus, we're committed to connecting what matters. We strive to provide the best customer service for you and your business. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. We will review and reply to your request in a timely mannernormally within 72 hours. How do I unblock my phone number on my Securus online account? usted autoriza a la Empresa a almacenar su Informacin de Tarjeta When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Where is my account balance located online? Are you sure you want to end this chat with the Online Assistant? How can I access and use Securus eMessaging? These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. crdito para los pagos recurrentes. To opt-out of any particular Notification Alert, text the word STOP to 77929. Refunds are processed within 60 days after your request is received. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Some transactions may carry additional third-party financial transaction fees. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Thank you for your detailed and amazing review! Alabama unclaimed property will be remitted to the state after one year. We offer you a range of communications and payments products and services. VeriSign secured #1 Internet-trusted security seal. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Securus Online Assistant Now Available - Click the bubble below. Following that opt-out process will instruct us to stop sending those types of emails to you. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. What is the Securus Video Connect Unlimited Subscription? The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. How to set up an account through Securus. for more info). These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. PO Box 650757 1. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Informal Dispute Resolution. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Up to $3.00 cash; Up to Your refund should be available for collection within two business days after Securus receives your "request for refund". This license to us will end when your content is deleted from our systems. Policy violation User is under the age of 18. We will attempt to troubleshoot the issue. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la I agree to be contacted . Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Start completing the fillable fields and carefully type in required information. Account holders that request an optional paper billing statement may be charged $2.00 per statement. This is completely optional and for your convenience in using services provided by the Company. Please read them carefully. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Resolute may be reached telephonically at (800) 776-6060. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. las Transacciones Recurrentes. For Help text the word HELP to 77929. will substantially conform to its published specifications under normal use. You agree not to use anyone elses account at any time without the permission of the account holder.