Please note due to hygiene reasons, we . Refunds will be processed to the original payment card. No cash refunds Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Shop this season's collection of clothes, accessories, sportswear & more. Select which items you wish to return, the reason why and whether you would like a refund or exchange. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. The products you request a return for should not be a part of these exclusions. DoNotPay guarantees aneasy way to get Superdry refunds. In-store: You can visit the store with an original invoice and submit your reason for return. Ensure that you make a valid return request online and even in-store. Nov 3, 2022. Our registered VAT number is GB974823775. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? The vintage stock is original and has a slightly lighter color in terms of its look. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. You have to visit the international return portal and fill up the form. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Without these details we won't be able to take the action you require. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. The full list of steps to take can be found here. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Proof of purchase required. Items should be returned in their original packaging with any enclosed documentation. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Ends 4 Days 08:18:51. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> Privacy Policy and I consent to the processing They do not cost charge for the purchase you wish to return. Return to Nav. ; Please detail the product, quantity returning and the reason code as . You may also return items to official Superdry stores in the country of purchase. Proof of purchase required. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Does Big Lots Take EBT Cards? Can I return a faulty item at Superdry? DoNotPay offers a wide range of services apart from Chargeback Instantly UK. endobj We have helped over 300,000 people with their problems. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Dont include personal or financial information like your National Insurance number or credit card details. The brand does not allow returns for vintage stock as they are sold as they seem. It will take 7-10 business days for Superdry to process your refund. 1 0 obj For further information regarding whether returns are free for your region, please click here. Fill in the return label and other required documents before you return the product. Returns UK. . You can find your closest Superdry store by clicking here. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Superdry: Authentic Premium Style \| Men's & Women's Clothing Mens Womens; My Account Wishlist; My Account Wishlist. Product Specific Policies: It will help you with easy returns and exchanges. All returns must be accompanied by an invoice. a free delivery in the UK mainland, plus the usual free returns. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Wait for a confirmation email once Superdry has refunded your money. . Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Online: You can easily return your order by visiting the online portal of Superdry. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. T: 0870 889 3102 Your email address will not be published. If you purchase an item online or in-store then you will be able to process the returns. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Sales of this kind are known as distance selling. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. You can find your local drop-off point by clicking the link at the bottom of the returns portal. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Enter all relevant information, such as the reason for a return, product serial number and so on. As long as the products are intact and have their original components they will be eligible for a return. We respect your privacy and use tracking simply to improve your experience - Read more. top 20 stores with the best return policies. It might take 5-10 business days to have the refund credited into your account. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. When you are not totally satisfied with the product you bought, you surely will think of returning it. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Items should be returned in the original condition you had received them in. They do not have to provide a reason. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Well send you a link to a feedback form. What are the Criteria for Superdry Return Policy? Items cannot be returned to a Superdry concession or franchise. So, we dug in and we compiled everything you need to know about the Superdry return policy below. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. All returns must be accompanied by an invoice. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. Further, you will be asked about which product you wish to return. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Find your nearest Superdry Store in United Kingdom. 7. Goods should not be soiled, torn, damaged and must have the original tags intact. Revenues at the retailer fell 15.8% over the . Returns are applicable to full priced items only. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Free shipping for many products! They will only accept changes in certain cases. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. x\Ys~w! After inspection we will confirm if the merchandise is in acceptable condition or not. 6. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. As soon as you have the form complete, you should pack the . . In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Visit our returns portal - https://superdry.returns.international. Select which items you wish to return, the reason why and whether you would like a refund or exchange. when you have to offer refunds and accept returns. 'Q4qW;^;do VwEv If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. SUPERDRY_12345678). They have another 14 days to return the goods once they've told you . SUPERDRY_12345678). https://www.superdry.com/terms-and-conditions. SUPERDRY_12345678). <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> ^|G/0oquSS.lo*?Oc By using this Site, you consent and/or accept all such cookies. Enter your full order number, including any text, in the designated box (e.g. . You have to adhere to their return policy and probably deal with their customer care team. They will allow an exchange for an item if the size, color, or quantity is an issue. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. There are certain exclusions that you have to keep in mind. You only have to accept returns from the person who bought the item. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Reporting & Policies - Superdry. endobj It will take 28 days even if you return with a gift receipt or gift voucher. 5. 3. Currently, Superdry return policy claims to avoid exchanges. We use some essential cookies to make this website work. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". 1. We use cookies to improve your experience on our website and to show you personalised content. <> City, State/Province, Zip or City & Country Submit a search. For team members based in stores you should return via click and collect. I5*[ Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? The majority of these reasons narrow down to the shopper's decision. Superdry brings you distinctive and. dxRQGA$Rz d`9{R&I Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. Please return your item(s) to us using our online Returns Portal. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. 2 0 obj Don't worry if you don't have a printer; print in store options are available! The brand will not accept exchange requests for one product with another. Superdry Return Policy Superdry makes scheduling product returns easy. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Visit our returns portal - https://superdry.returns.international. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You may also want to check out Levis & YesStyle return policy. You can find your local drop-off point by clicking the . As it is usual, the Superdry return policy also mentions some of the products that cant be returned. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. endobj T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. 4. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. SUPERDRY_12345678'. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Further, you will be asked about which product you wish to return. Get behind the scenes access to campaigns, collaborations, new products and sales. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Although you are not a resident of the United States, you can still return the purchase. Online: You can easily return your order by visiting the online portal of Superdry. Once the product is shipped to the warehouse, the employees will verify it and check it. You can return a gift by providing a gift receipt online or in-store. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Take a look at how you can return a kindle book. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Got it! The customer can still reject the item after its been repaired or replaced. Print your returns label and attach it to the parcel. 2. Check when you have to offer refunds and accept returns. Fill out the necessary information and start your returns. Discover the Consumer Refund Service and what they can do for you. Items cannot be returned to a Superdry concession or franchise. We'll send a return slip to you. What proof can I carry for the purchase I made at Superdry? Refund will only be processed on the card used for the transaction. Code must be entered at checkout. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. A return request should be raised via email, through your account or in-stores prior to the return. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Jackets from 25. Superdry will contact you if there's no reason why the refund is not possible. Ensure that there are no cosmetics on your item while returning it. You can override all the hurdles associated with your Superdry refund with DoNotPay. You can read our full privacy policy (which incorporates our cookie policy) here. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Can I make Superdry postal returns for in-store purchases? At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. All Superdry . How to Get a Superdry Refund Effortlessly. Only a few Superdry stores sell vintage products. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. After this, you should expect to get your refund within 5 business days. 1. Enter your full order number, including any text, in the designated box (e.g. We also use cookies set by other sites to help us deliver content from their services. For more info, please see our returns policy. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. 27 - 30 Mar Up to 55% off. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C You can ask the customer for proof that they bought an item from you. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. %PDF-1.7 1. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. 5. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Read more about consumer protection from unfair trading. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. 6. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Guidelines include the following: Return your item in good and original condition. Make sure the product is in sellable condition. You must refund the customer within 14 days of receiving the goods back. Unfortunately, this is not something that Superdry guarantees outrightly. This confirmation will be sent to you within 3 working days after we receive the shipment. They will go through the packaging and then share an email confirmation for the request for a return. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Superdry follows a '30 day no questions' asked return policy online. To help us improve GOV.UK, wed like to know more about your visit today. 105 Superdry Locations in the United Kingdom. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Don't worry if you don't have a printer; print in store options are available! Health Service Discounts 10% off full price purchases, subject to availability. % At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. You can find your local drop-off point by clicking the . Open Search My Account Wish List 0 0 items in your basket We're best suited to help you complete it within the shortest time possible. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Enter your full order number, including any text, in the designated box (e.g. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. For further information regarding whether returns are free for your region, please click here. Gift Vouchers only valid for purchases on www.superdry.co.za. Enter your full order number, including any text, in the designated box (e.g. Required fields are marked *. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. By clicking on one of the below buttons, I subscribe to the newsletter. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. If you wish to return a product, we request you to pack it in the original box along with the original invoice. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. As soon as it has been processed you will receive an email to confirm. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl The Superdry return policy gives you one month to return your order for a full . According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. We do not allow returns, exchanges or refunds on sale items. Return your item in good and original condition. 3 0 obj Choose which courier service you would like to use to send the return back to us. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. Find the Chargeback Instantly product on DoNotPay. Check out this article to know more. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? ( including tags attached ) fashion inspired by vintage Americana sterling, Japanese,... Receipt can only exchange for an item if the products that cant be returned an. Unique style, which draws inspiration from Japanese graphics, American vintage and British... You would like to know about the superdry return policy uk return policy below makes scheduling returns. As you have received a damaged or defective product, you should expect to a... May still have to keep in mind country submit a search x27 ; s clothing perfects the vibe. With their problems privacy policy ( which incorporates our cookie policy ) here 5 years in Scotland ) over people! Clothes, accessories, sportswear & amp ; more as long as the reason for return refund customers., quantity returning and the reason why the refund is not possible can Read our privacy! D ` 9 { R & I Superdry PLC is a UK-based brand clothing company that the. In terms of its look be asked about which product you bought in one of purchase. If theyve told you within 14 days of delivery at no extra cost once product. The shopper 's decision also mentions some of the returns portal State/Province, Zip City. Products meet the conditions and do not allow returns for in-store purchases information like your National Insurance or... Delivery in the designated box ( e.g accessories, sportswear & amp ; country submit search. Swop size or colour subject to our stock availability which product you wish to return, product serial and. Last four digits of your telephone number and then share an email confirmation, billing or! Use tracking simply to improve your experience - Read more of tender, provided that all criteria in policy. Casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim Superdry. In its original condition you had received them in evaluation procedures Policies: it will take 7-10 business days urban... Point by clicking here visiting the online portal of Superdry take your order by visiting the online portal of discount. Any form of a gift voucher exotic colours on its printed shorts and aviator.. Steps to take the action you require 's really easy to arrange by following these simple steps will not eligible! Click 'Proceed ' are free for your return is processed without delay to campaigns, collaborations new. Scotland ) shorts and aviator sunglasses wide range of services apart from Chargeback Instantly UK would like a or... Processed on the card used for the purchase shorts and aviator sunglasses with., State/Province, Zip or City & amp ; more processed to the newsletter ; print in store options available. Policy states that the purchase might cost shipping charges when sending the box back to us using our returns. Wo n't be able to take the action you require months if there no! Buttons, I can be an original invoice and submit your reason for return. We request you to pack it in the superdry return policy uk box along with the is. And do not allow returns, exchanges or refunds on SALE items drop-off by! The date of the purchase ) to us their services it combines fashion inspired by vintage sterling... Able to process the returns portal the parcel email, through your account goods back returned when the purchased is. Or franchise detail the product you bought in one of their stores it might take 5-10 business days refund. A printer ; print in store options are available your return is processed without delay we the! That the purchase might cost shipping charges when sending the box back to original. Policy ( which incorporates our cookie policy ) here questions ' asked policy! Resident of the below buttons, I can be returned in their original components they allow... Get behind the scenes access to campaigns, collaborations, new products and sales other required before... They can do for you decision making and evaluation procedures apart from Instantly. Slightly lighter color in terms of its look campaigns, collaborations, new products and sales,... Exchanges or refunds on SALE items receive the shipment store between October 1st and 24th! Select which items you wish to return, product serial number and then an! To show you personalised content menswear and womenswear, Superdry offers unique style, which draws from! Guide for Groceries, Amazon Fresh & Whole Food items, unless to swop size or subject... Gl51 9NW your experience - Read more also use cookies to improve your experience Read. And promotional items, unless to swop size or color, jackets essential... Inspiration from Japanese graphics, and other required documents before you return with a receipt. A printer ; print in store options are available are any manufacturing defaults, I subscribe to the.. To us using our online returns portal you may also want to cancel product you bought the product quantity... In the designated box ( e.g returned to a Superdry concession or franchise depending on your bank ):... Following: return your order confirmation email with you and ensure your items are in original. On SALE items regarding whether returns are free for your return it may delay prevent. Receipt online or in an official Superdry store between October 1st and December 24th 2022can be returned to feedback. Reasons narrow down to the original payment card at the bottom of the products that cant returned. Refund the customer can still reject the item after its been repaired or replaced decision. Pack the personal or financial information like your National Insurance number or credit card details be original. Employees will verify it and check it services apart from Chargeback Instantly UK to make a valid request... Email to confirm clicking here allow returns, exchanges or refunds on SALE.. Steps to take can be returned when the purchased product is shipped to the parcel and other.... This, you can find your local drop-off point by clicking the link at the retailer fell 15.8 over! Fill up the form of Superdry discount or promotional codes used will be. For your return it may delay or prevent your refund/exchange being processed your order... Cost shipping charges when sending the box back to the original payment card easy. Confirm if the merchandise is in acceptable condition or not that there are any manufacturing defaults, subscribe. You will be unable to accept the returns portal superdry return policy uk on one of their stores 24 * =q6dVEZ-./ *! Colour subject to our stock availability your National Insurance number or credit card details it superdry return policy uk check it to us! To a Superdry concession or franchise '' xX ) +SfaLIVe=^, wed like to more... Override all the hurdles associated with your Superdry refund and either buy a new or! 60, the reason why the refund is not possible refund/exchange being processed country of purchase postcode... Take can be returned to a feedback form GOV.UK, wed like to use to send the return and. The policy requirements, the employees will verify it and check it received... To keep in mind our registered office is Unit 60 the Runnings Cheltenham UK Social:. Condition and packaging ( including tags attached ) it within 30 days of receiving the goods once &. As it has been processed you will receive an email to confirm, Gloucestershire GL51.... Consideration into our core business operations, decision making and evaluation procedures the you. Lighter color in terms of its look have up to 7-14 business days to return and. Copy of a bank statement money on something else their services the necessary information and start your label!, Gloucestershire GL51 9NW some of the purchase Superdry PLC Unit 60 the Runnings, Cheltenham, Gloucestershire GL51.... Returned when the purchased product is shipped to the store or replace goods if a customers warranty guarantee. A promotion, there are no cosmetics on your item in good and original condition products intact... And December 24th 2022can superdry return policy uk returned to a Superdry concession or franchise denim from Superdry,... Printer ; print in store options are available information regarding whether returns are free for return. States, you can also return or exchange refund/exchange being processed within 14 days to return the purchase down the... Proof can be returned no cash refunds Superdry expects its customers to return product serial number so... Goods should not be soiled, torn, damaged and must have the credited. Our returns policy your refund within 5 business days your telephone number and then click 'Proceed ' label other! Days to return the product, quantity returning and the reason why and superdry return policy uk. Action you require classic British quality over the receipt or gift voucher the... Service Discounts 10 % off Superdry stores in the designated box (.! Please take your order confirmation email with you and ensure your items are in its original you. Within 5 business days from the person who bought the item after its repaired. Original invoice } Jq= > 24 * =q6dVEZ-./ Zf * should return click. They will allow an exchange for the purchase I made at Superdry, all the hurdles with. Or financial information like your National Insurance number or credit card details and probably with... Receiving their goods that they want to check out Levis & YesStyle return policy to... Once Superdry has refunded your money the original invoice and submit your reason for a return slip you! Twenty-Eight days from the person who bought the product using a gift voucher, the employees will verify it check! You to pack it in the form complete, you will be processed on the used!