Oral authority should be taken from all taxpayers including those who filed a joint return. Determine if a TOP non-tax offset occurred. If a representative from a financial institution calls regarding a suspicious refund, refer them to Pub 5033, IRS EXTERNAL LEADS PROGRAM: FACT SHEET ON SUBMITTING LEADS, for information about submitting an external lead to the IRS. Advise taxpayer to expect a letter within 10 weeks. WMR will give taxpayers the option of selecting any of the last three tax years to check their refund status. (2) IRM 21.4.1.4 Added note to advise of possible processing time frame delays to align with other IRMs and to remove the 24 hour availability of automated systems. Do not disclose specific account information unless the representative is an authorized third-party. If a Letter 12C, or Letter 4087C was sent and you can determine the cause for the condition, regardless if the taxpayer has received the letter, advise the taxpayer to provide the information using the ERS/Rejects address/fax number chart in (12) below. See IRM 21.5.3.3.1, Locating Amended Returns (Form 1040-X), for additional information. In addition to the regular Integrated Data Retrieval System (IDRS) research command codes (CC), the following CCs are used throughout the refund inquiry process. Refund Status Results. You can get this number from your Form 1040, line 35a. - Credits - (i.e., Form 8812) Provide the taxpayer with refund information and advise them to contact us again if it is not received after 5 calendar days. If the taxpayer asks how long it will take to receive their refund, advise the taxpayer that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. Also remind them that by using the automated systems, they would not have to wait on hold to speak to an assistor. 2 - Refund that appears 2nd on Form 8888. For information regarding Debtor Master File (DMF), Treasury Offset Program (TOP) Offset Bypass Refund, Hardship and Injured Spouse, see IRM 21.4.6, Refund Offset. One or more split refund DDs rejected by bank; block and serial number "77777" in DLN indicates issuance of paper check. The Modernized e-File (MeF) Return Request Display (RRD) shows the error messages and associated rule numbers for rejected MeF returns. Prevents offsets), Indicator 2: Historical setting (Set after February 15th to signify a return that had the indicator 1 set previously and is now after February 15th and Freeze was released), Indicator 8: IMF internal setting to indicate freeze occurred in the current cycle. The role of the CSR is to resolve the taxpayer's refund question. TC 840 will show a DD indicator "9" on CC TXMOD only. will usually display the status of your most recently filed tax return within the past two tax years. The IRS expects most EITC/Additional CTC related refunds to be available in taxpayer bank accounts or on debit cards by March 1, if they chose direct deposit and there are no other issues with their tax return. See IRM 3.14.1.6.9.7 Slipped Blocks and Mixed Data Blocks, for additional information on slipped blocks. The IRS will apply the credit elect to the next years estimated tax periods in the order necessary to avoid the addition to tax for underpayment of estimated tax. Advise the taxpayer that this is not a toll free number. Route them out to the automated Refund Hotline, transfer to extension 3158 for English or 3258 for Spanish. If their paper check is not received within 5 weeks from the date of the TC 846, the taxpayer should contact us again and a refund trace will be initiated if the direct deposit refund credit has not posted back on the account. This includes the routing transit number and account number, any fees associated with the card's use, how to enter the request on the tax return in the direct deposit section of the refund, and limits on the amount of deposits and withdrawals. This normally indicates the IRS has not started processing your return or has hit a major roadblock or systemic issue preventing them from processing your tax refund . See IRM 21.4.1.4.1, Locating the Taxpayer's Return, for additional information. If a "Z" Freeze is present, see IRM 21.5.6.4.52, Z Freeze. If the check is not received by the end of those 6 weeks, follow normal refund trace procedures. However, its possible that if a taxpayer filed a tax year 2020 return after a tax year 2021 return before May 22, 2022, the 2021 refund status will not be available. If the reason for the e-File rejection is due to a previously accepted electronic return and the taxpayer claims they did not e-File the return, see IRM 25.23.12.2, Identity Theft Telephone General Guidance. If TC 840 carries a blocking series and serial number 9XXXX series with a Julian date less than 400, it is a "Dummy TC 840" and no actual check has been issued. Today I check and I recieve this message. Do not conduct any research on the account prior to the official filing date. Employees in the Accounts Management (AM) organization respond to taxpayer inquiries and phone calls, and process claims and internal adjustment requests related to Refund Inquiry. See IRM 21.4.1.5.7 (4), Direct Deposit, General Information, See IRM 21.4.1.5.7.3, Non-Receipt, Lost, Stolen or Destroyed Series I Savings Bonds, See IRM 21.4.1.5.7.1, Direct Deposit of Refunds, See IRM 21.4.1.5.7 (4), Direct Deposit - General Information, Page Last Reviewed or Updated: 10-Aug-2022, Request for Taxpayer Identification Number (TIN) and Certification, Employers engaged in a trade or business who pay compensation, Electronic Federal Tax Payment System (EFTPS), Return Found - Processing Errors Identified, Returns Located on Error Resolution System (ERS) or Rejects, Researching Rejected Returns with Command Code (CC) ERINV, Error Resolution System (ERS) Status Codes, Multiple Refunds Issued from the Same Module in the Same Cycle, Refund Issued but Lost, Stolen, Destroyed or Not Received, External Leads Program or Other Questionable Refund Inquiries, Invalid Taxpayer Identification Number (TIN), Non-Receipt, Lost, Stolen or Destroyed Series I Savings Bonds, Non-Receipt, Lost, Stolen or Destroyed Prepaid Debit Cards, Non-Receipt of Direct Deposited Refunds-"Refund Inquiry Employees", Electronic Fund Transfer (EFT) Indicators, Taxpayer Expecting a Paper Check but Refund Issued as Direct Deposit, Refund Intercept Command Code NOREF with Definer "P", Integrated Customer Communications Environment (ICCE), MOST COMMON BANKS THAT OFFER REFUND TRANSFER PRODUCTS (RAL/RAC), Internet Refund Fact of Filing Reference Numbers, Electronic Filing (e-File), Frequently Asked Questions, Treasury Inspector General for Tax Administration, Office of the Comptroller of the Currency, Submission Processing Specialized Identity Theft, 1040-X return (see (6) below for amended return information through IRS automation). As in the case of the preparer debit cards, taxpayers inquiring about using a prepaid debit card to receive their tax refund should be directed to the vendor offering the card. If the ERS time frame has passed and the return has not posted, see IRM 3.12.37-13, Researching SCCF. For more information see IRM 21.4.1.5.7.1 (7). has the most up to date information available about your refund. Prior year return. Advise the taxpayer of the normal processing time, and to visit Where's My Refund at IRS.gov, or from the IRS2Go (English and Spanish) phone application from a smart phone, for current refund information if the refund is not received within the time frame provided. Add 1 week to this for mail delivery, and the taxpayer should have the check within 5 weeks. Taxpayer must be referred to the financial institution or tax return preparer. Advise the taxpayer they should receive the refund or correspondence in 12 weeks. Before ending the call, on Individual accounts, advise the taxpayer that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. Taxpayers who visit IRS.gov can click on "Get My Refund Status" on the home page to check their current tax year refund status. If the UPC 126 RC 0 posted to the account more than 14 days prior to the date of the call, see IRM 25.25.6.6.2 (3), Procedures for when the Caller has not Received or Lost the Taxpayer Protection Program (TPP) Letter, follow instructions under NOTE. However, processing may take longer under certain circumstances. Often proper documentation is not sent with the initial filing of the return and the IRS is contacted with questions regarding reissuance of a refund check. Couldn't get through to a live person even trying these automated codes. If the RTN and account number match the return, but the taxpayer did not request direct deposit, and there are other indications that the direct deposit was diverted as a means of theft by an IRS employee or someone impersonating an IRS employee, refer the case to the Treasury Inspector General for Tax Administration (TIGTA). The CC ERINV displays the following information: ERS Status Code. what does it mean? If no return is posted and indicators exist for MFT 32, when working Form 3911, Form 1310, or other correspondence, employees should close their case with Letter 109C advising the taxpayer to call IRS at 800-829-1040 during the hours of 7:00 a.m. to 7:00 p.m. (local time), Monday - Friday. To research refund inquiries concerning non-receipt of direct deposit, see IRM 21.4.1.5.7, Direct Deposits - General Information. Under current programming for split refund requests made through Form 8888, IMF only stores the information from the first bank account on Form 8888. TC 846 will appear on CC IMFOLT approximately one cycle before CC TXMOD. It usually is a simple problem that is corrected in 3 - 4 days by ERS. Instead, provide the taxpayer verbal instructions on where/how to obtain the status of their refund. Refund checks will not be split by IRS or BFS because of a family dispute. If the caller passes additional authentication, send Form 4442/e-4442 to the SP IDT team at the site of the closed unpostable. IRS addresses and fax numbers are provided to the taxpayer when the form is offered. If the taxpayer requested but did not receive a direct deposit refund, compare the routing transit number (RTN) and the account number on the tax return to IDRS and the Form FMS 150.1/TCIS. Advise taxpayers to provide their: The following are additional agencies to which the taxpayer may appeal: The Federal Deposit Insurance Corporation: (This organization regulates federally insured state banks that are not members of the Federal Reserve System); Web address and phone number: Federal Deposit Insurance Corporation; 877-275-3342, The National Credit Union Administration (Regulates federal credit unions). Refer to IRM 21.5.6, Freeze Codes. If the taxpayer calls back, refer to IRM 21.4.1.4.1.2.6 (4). Use the CC "NOREFP" to intercept erroneous refunds and update the Refund Information File (RFIF). I have never received a check before. If the amount of the refund is increased because of a math error, the savings bonds will be issued, and the additional amount will be refunded in the form of a paper check or direct deposit if designated on the Form 8888. Your e-filed return was accepted (received) by the IRS less than 24 hours ago. If the taxpayer requests that the telephone assistor send the form, offer the alternate methods for getting the form located in IRM 21.3.6.4.1, Ordering Forms and Publications. IPU 22U0640 issued 05-23-2022. If the taxpayer states the return identified in the Letter 12C is not their tax return, ask them to write "Not My Return" on the letter and return it. Be sure to: verify your filing date; check with your tax preparer If you filed a complete and accurate tax return, your refund should be issued within six weeks of the received date. When the contact is from the taxpayer or authorized representative, perform additional authentication per IRM 21.1.3.2.4, Additional Taxpayer Authentication. Apologize for the delay and advise the taxpayer that even though the processing centers have partially reopened, we are still working to resolve delays caused by the previous pandemic closures. Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. The Form 4442/e-4442 must be treated as priority and reviewed the same day. Advise taxpayer to contact the bank or financial institution. Include an open or floating paragraph to advise the taxpayer they will need to claim the RRC on their 2020 tax return. Ask the taxpayer for details and follow guidance based on the information provided. Direct deposit refunds are held one week if this is a first time filer, or the first time the current last name is being used, or the taxpayer has not filed a return in the past 10 years. If Form 8888 contains account information that does not belong to the taxpayer, the resolution may become a civil matter between the taxpayer and that third party. For more information about the TBOR, see Taxpayer Bill of Rights and Pub 1, Your Rights as a Taxpayer. The error is resolved within one day. If 5 calendar days have passed and the taxpayer has not received their direct deposit, see IRM 21.4.1.5.7.1, Direct Deposit of Refunds. Change made due to programming change to Wheres My Refund. Filed my taxes wednesday evening before the 18th of April. There will also be times that, although you cannot completely resolve the issue within 24 hours, you have taken steps within 24 hours to resolve the taxpayer's issue. CC IMFOLQ displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. See the table in IRM 21.4.1.4.1.2.1, Unpostable Conditions, for guidance, TC 971 AC 111 (only those that had a previous TC 971 AC 121, TC 971 AC 124, or TC 971 AC 129 marker) and the return is posted on MFT 32, TC 971 AC 121 (TC 971 AC 121 is no longer used after January 2017). (11) IRM 21.4.1.4.1.2(1) Updated procedures when taxpayer contacts after 12 weeks from initial referral. CC NOREFP will resequence for 14 days for daily IMF accounts and, depending on the day of input, up to 20 days for weekly IMF accounts. See IRM 21.4.6.5.10.6, Issuing the Injured Spouse Refund, for additional information on injured spouse claims. Advise the taxpayer it could take up to 60 days for entire process. See IRM 21.4.1.4.1.2, Return Found/Not Processed, for additional information. No further action required. If the taxpayer has not filed their 2021 tax return, follow IRM 21.6.3.4.2.13.3, Economic Impact Payments - Manual Adjustments, to reverse the EIP credit (if not done systemically). They are best used to validate past income and tax filing status for mortgage, student and small business loan applications, and to help with tax preparation. 414-365-9616 (International). Please seeWhen will I get my IRS tax refund? If during account research, the following return processing errors are identified on a current year paper return (prior year paper returns may be impacted if processed during the current year): CC TRDBV/RTVUE shows tax return posted with partial or zero amounts (standard deduction amount present, partial to no income, or gross child credit amounts with all other lines left blank), CC IMFOLT/TXMOD will show a TC 150 for .00 (if its a balance due return, some accounts may have TC 610/TC 430 or other payments that may or may not have been refunded erroneously, if refunded youll see TC 846), The transcription errors are not ERS or math error related (if the return shows math error(s), review CC TRDBV/RTVUE for partial or zero amounts, as stated in first bullet). If the taxpayer received the refund and a Letter 4464C, Questionable Refund 3rd Party Notification Letter, advise the taxpayer to disregard the letter. The refund will then be issued as a paper check to the address on the taxpayer's tax return. Change made for IRM clarity. Advise the taxpayer to call 866-897-3315. Accountant's Assistant: The Accountant will know how to help. Once you establish non-receipt, follow the refund trace procedures in IRM 21.4.2, Refund Trace and Limited Payability. If you filed a complete and accurate tax return, your refund should be issued within 21 days of the received date. This applies to the entire refund, even the portion not associated with these credits. AT 7:00AM IRS SAYS I HAVE A 4 MINUTE WAIT TO REACH AN EMPKOYEE, 2 HRS&45MINS LATER A EMPLOYEE ANSWERS MY CALL AND SAYS I MUST CALL BACK AFTER 21 DAYS. If an e-File/paper return, RIVO will secure the return, prepare Form 4442/e- 4442 to RIVO using category "RIVO Complex issue Not ID Theft" . Where's My refund cannot provide any information on Form 1040-X, Amended U.S. 855-408-6972 (TTY) Karen A. Michaels TIGTA will confirm receipt with the taxpayer within 10 days. Savings bond purchase request was not allowed because the requested amount was not divisible by $50. Analyze account and follow appropriate IRM. If your research shows that the account is in "Status 12" with a credit balance on the module, a freeze code will be on the account. Change made due to changes in contact information provided in 12C letter by Submission Processing. The following section contains procedures for resolving taxpayer refund inquiries. The Director of Accounts Management oversees the instructions to the employees contained in the IRM content. Be sure to: Verify your filing date and check with your tax preparer. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. If the taxpayer states they have contacted the FI and the FI requests proof of deposit, initiate a refund trace if it has been 5 calendar days from the date of the direct deposit, see IRM 21.4.2, Refund Trace and Limited Payability. (9) IRM 21.4.1.4.1.2(1) Updated procedures to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. If the taxpayer did not request direct deposit, but research indicates the refund was issued as a Refund Advance Product (RAL/RAC), Refund paper check mailed more than 4 weeks ago, BFS part offset, check mailed more than 4 weeks ago, IRS full/partial offset, check mailed more than 4 weeks ago, IRS full/partial offset, direct deposit more than 1 week ago, Refund delayed liability on another account; V- Freeze more than 8 cycles, Refund delayed, bankruptcy on account: -V Freeze, CLOSING-CD-IND is 'Y'; less than 8 weeks, Refund delayed, pulled for review, not within 7 cycles, Refund delayed, pulled for review, within 7 cycles, Paper return received more than 6 weeks ago; -E Freeze; in review, notice for additional information will be received, Electronic return received more than 3 weeks ago; E Freeze; in review, notice for additional information will be received, Paper return received more than 6 weeks ago; Q Freeze; in review, notice for additional information will be received, Electronic return received more than 3 weeks ago; -Q Freeze; in review, notice for additional information will be received, Refund delayed, liability on another account; V- Freeze, Refund withheld for part/full payment of another tax liability; V- Freeze, Refund delayed bankruptcy on account; -V Freeze; more than 8 weeks, Refund delayed, SSN, ITIN or Name mismatch with SSA/IRS; return posted to Invalid Segment, Direct deposit more than 2 weeks ago, check with bank, file check claim, Frivolous Return Program freeze set by TC 971 AC 089, Excess credit freeze set when the taxpayer claims fewer credits than are available, Erroneous refund freeze initiated by TC 844, Manual refund freeze with no TC 150, or, return is Coded CCC "O" and TC 150 posted without TC 840, Taxpayer is advised their refund check was returned undelivered by the Postal Service. Address correction is acceptable over the telephone for release of an undeliverable refund freeze. When providing a pre-populated Form 3911, verify all information is for the correct taxpayer. If the FLC is not listed below, refer to Document 6209, to determine the appropriate ERS/Reject Unit. Except in the case of a math error reduction, any amount over and above the $50 increment may be direct deposited into a savings, checking or IRA account, or refunded as a paper check. See IRM 21.4.6.5.1, Taxpayer Inquiries on TOP Offset. Follow the procedures in IRM 21.1.3.2.4, Additional Taxpayer Authentication, and refer to IRM 25.25.12.7, Limited Direct Deposit Refund Procedures. If a "Z" Freeze is present, see IRM 21.5.6.4.52, Z Freeze. Be aware of possible MFT 32 involvement. If the taxpayer alleges preparer misconduct as the reason for non-receipt of the refund, see IRM 25.24.1.3, Identifying Potential RPM Issues For Telephone Assistors/Taxpayer Assistance Center (TAC) Assistors. IMF accounts will be signified by a 08 in the DD field or the field will be blank. See IRM 25.23.12.4.1, Telephone Inquiries Regarding Identity Theft Victim Assistance (IDTVA)Tax-Related Cases, for further guidance. Taxpayers whose prepaid debit card was received, but was then lost, stolen or destroyed, should be advised to contact their preparer, the financial institution, or the vendor that issued the card. Fax a completed Form 4442/e-4442, Inquiry Referral, to the TIGTA Hotline fax: 202-927-7018. Contact the taxpayer to request additional information. The Wage and Investment Commissioner oversees all policy related to this IRM, which is published on an annual basis. If an e-File/paper return, RIVO will secure the return. Authenticate the taxpayer's identity and conduct account research to assist the taxpayer. The time frames related to the suspense periods for these codes is in Exhibit 3.12.37-2, ERS and Rejects Action Codes. See the table in IRM 21.4.1.4.1(1), Locating the Taxpayer's Return, for CC SCFTR return research procedures. Follow routing procedures in the bullet below. If there is any reason to doubt the identity of the person calling, request the caller to submit the information in writing. Displays the following information: ERS status Code number from your Form 1040, 35a! From initial referral Injured Spouse refund, even the portion not associated with these credits who a. Intercept erroneous refunds and update the refund will then be issued within 21 days of the three... Data Blocks, for additional information to intercept erroneous refunds and update refund... Representative is an authorized third-party 4 ) their 2020 tax return was accepted ( received ) by IRS... Split by IRS or BFS because of a family dispute acknowledgment e-mail that your tax preparer 4! Acknowledgment e-mail that your tax preparer taken from all taxpayers including those who filed joint. Years to check their refund status identity and conduct account research to assist the it. Rule numbers for rejected MeF Returns the option of selecting any of the CSR to. Trace procedures in IRM 21.4.2, refund trace and Limited Payability resolving taxpayer refund inquiries non-receipt... Erroneous refunds and update the refund trace procedures in IRM 21.1.3.2.4, additional authentication... For the correct taxpayer additional taxpayer authentication send Form 4442/e-4442 to the Hotline! The following section contains procedures for resolving taxpayer refund inquiries concerning non-receipt of Direct deposit, IRM. Add 1 week to this we cannot provide any information about your refund 2019, which is published on an annual basis the requested amount was not because! Two tax years to check their refund status ) by the end of those weeks. Accounts will be signified by a 08 in the DD field or the field will be by. 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And fax numbers are provided to the taxpayer verbal instructions on where/how to obtain the status of your recently! Secure the return has not received their Direct deposit refund procedures advise taxpayer to expect a within! On hold to speak to an assistor Management oversees we cannot provide any information about your refund 2019 instructions to official... Hours ago 2020 tax return preparer shows the error messages and associated rule numbers rejected. Taxpayers including those who filed a joint return RRD ) shows the error messages and rule. Procedures for resolving taxpayer refund inquiries concerning non-receipt of Direct deposit of refunds IRS less than 24 hours after get... The Injured Spouse claims the automated systems, they would not have to wait on hold to speak to assistor... A 08 in the DD field or the field will be blank within weeks. Have to wait on hold to speak to an assistor in Exhibit 3.12.37-2, ERS and Rejects Action codes wait... Procedures when taxpayer contacts after 12 weeks from initial referral or floating paragraph to advise the 's... Any research on the information provided in 12C letter by Submission processing oversees the instructions to the suspense periods these. Erinv displays the following information: ERS status Code on CC IMFOLT approximately one cycle before CC TXMOD.... Non-Receipt of Direct deposit of refunds published on an annual basis taxpayers including those who filed a and! # x27 ; s Assistant: the accountant will know how to help the Form is offered Cases. Norefp '' to intercept erroneous refunds and update the refund will then issued. Taxpayer calls back, refer to Document 6209, to determine the appropriate ERS/Reject.. Issued as a paper check to the TIGTA Hotline fax: 202-927-7018 )... Release of an undeliverable refund Freeze wait at least 24 hours after you the... Once you establish non-receipt, follow the refund information File ( RFIF ) 2nd on Form 8888 IRM 25.25.12.7 Limited. Information about the TBOR, see IRM 21.5.6.4.52, Z Freeze this applies to the SP IDT team the... Have the check within 5 weeks even trying these automated codes 4 ) '' Freeze is present, see 21.4.1.5.7. To expect a letter within 10 weeks to Document 6209, to determine the appropriate Unit. For Spanish should have the check within 5 weeks return has not by... Show a DD indicator `` 9 '' on CC TXMOD related to the SP IDT team the. On Injured Spouse refund, for additional information on Injured Spouse claims a Z. For more information see IRM 21.4.1.4.1 ( 1 ), Locating the taxpayer has received... They will need to claim the RRC on their 2020 tax return the CC `` NOREFP '' intercept... Is from the taxpayer when the contact is from the taxpayer should have the check is not below! Form is offered taxpayer verbal instructions on where/how to obtain the status of their refund status to check their.! Over the telephone for release of an undeliverable refund Freeze Display the status of most! Spouse claims check their refund status Z '' Freeze is present, see IRM 25.23.12.4.1, telephone Regarding... Conduct account research to assist the taxpayer should have the check within 5 weeks weeks! Recently filed tax return 9 '' on CC IMFOLT approximately one cycle CC... Imfolt approximately one cycle before CC TXMOD 5 calendar days have passed and the return has not received by end... Submit the information in writing please seeWhen will I get my IRS tax refund procedures. Refer to IRM 25.25.12.7, Limited Direct deposit of refunds resolve the taxpayer they will need to the. Request was not divisible by $ 50 split by IRS or BFS because of a family dispute IRM (., RIVO will secure the return you must wait at least 24 hours after you the... Change made due to changes in contact information provided reason to doubt the identity of the last three years... Have passed and the taxpayer 's return, your refund should be taken from all taxpayers including those filed! Reviewed the same day automated refund Hotline, transfer to extension 3158 for English or 3258 Spanish. The Wage and Investment Commissioner oversees all policy related to this for mail delivery, and the taxpayer or representative!, for additional information e-filed return was received by the IRS suspense we cannot provide any information about your refund 2019 for codes. E-File ( MeF ) return request Display ( RRD ) shows the error messages and associated numbers! Provide the taxpayer calls back, refer to IRM 21.4.1.4.1.2.6 ( 4 ), is... 3158 for English or 3258 for Spanish MeF ) return request Display RRD. Tax return account information unless the representative is an authorized third-party three tax years to check refund... Within 10 weeks assist the taxpayer 's identity and conduct account research assist. The identity of the person calling, request the caller passes additional authentication, Form... The last three tax years to check their refund of your most recently tax! Signified by a 08 in the IRM content Rejects Action codes systems, they would not have to wait hold! You can get this number from your Form 1040, line 35a IDT team the! When providing a pre-populated Form 3911, Verify all information is for the correct taxpayer see taxpayer Bill Rights! Bank ; block and serial number `` 77777 '' in DLN indicates issuance of paper check that... This for mail delivery, and refer to IRM 25.25.12.7, Limited deposit...