The Birkenhead-Belfast-Birkenhead route I will never ever sail again! It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. What are the opening hours of your ferry terminals? Contact our customer support or find the answers to the most common questions in our FAQs. Our wheelchair accessible en suite cabins are designed to ensure there is ease of access, sufficient floor space and a more spacious layout overall. more. You can also upgrade to a lounge or cabin (subject to availability) at Guest Services. You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. What are the call costs for using my mobile phone onboard? What happens if my sailing is delayed or cancelled? Experience even higher levels of luxury, comfort and convenience in our exclusive Stena Plus Lounge. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Jamie got us information on where to visit in Belfast,taxi numbers and a map of the streets.On the return we saw them all again and the service was out of world. How can I check if my sailing is on time? I did it once as we booked late and couldnt get a cabin. What are the call costs for using my mobile phone onboard? Do you have electric vehicle chargers at the port? Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access . Are cabins mandatory on overnight sailings? Companies can ask for reviews via automatic invitations. Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. It's an ergonomic disaster! Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. What fees, dues and charges apply and when? How long before departure do I need to check-in? And my other pet hate, people who take off their shoes and put their feet up on seats. Do I need a printed copy of my ticket to travel? Where can I find directions to the terminal? Beer, wine, sparkling wine, cocktails and a wide range of non alcoholic drinks are available in the bar - all at great prices. Alternatively you can pre-book one of our onboard kennels. Short Stay by Motorbike to Ireland or Britain. Cheers for the replies. Can I bring a bicycle on my rail and sail journey? Please note: To ensure a relaxed atmosphere, passengers under the age of 8 years old are not permitted in the Stena Plus Lounge on our Irish Sea routes, nor on our Harwich - Hook of Holland route. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! The Stena Plus Lounge is also available on our routes to Denmark. Where can I find information on careers with Stena Line? Stena Line Limited - Day Trips: Final farewell - See 874 traveller reviews, 441 candid photos, and great deals for Holyhead, UK, at Tripadvisor. Look out for our special multipack deals for even further discounts. An extra 22 for the Plus Lounge to have somewhere to chill is totally worth it. Spacious room with a double bed, tv, small sofa and armchair. The Stena Plus Lounge is a private lounge area available to passengers for a small extra charge. We were looked after by Kirsty and Jamie they were lovely, they went out of there way to make our journey enjoyable we felt really looked after us. Ship was good however the staff am not sure where they get their workers fromBut there was this guy called Rolando at in the kitchen who never heard of customer service in his life before he was rude we asked him for hot water for our baby who is 6 months old He refused to serve us and told us to complain This experience. Stena should be proud of there crew I'd like to say thank you especially Jamie and Kirsty. Can I check my luggage in for the sailing? The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. We use this service a few times a year with our most recent over the last few weeks. Options will vary by route and by ferry and will be clear when making a booking. Is it worth booking the plus lounge or a cabin when taking the 10.30 Stena Line ferry from Liverpool to Belfast? Do you provide special fares for group bookings? How will my motorbike be secured onboard? :). The Stena Plus Lounge is a private lounge area available to passengers for a small extra charge. Soft play area for younger children. Create an account. Don't think my spine would have survived 8 hours on regular seats. I asked if it would be possible to let my grandson up on the bridge and they kindly obliged. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. For the same dates/times of travel the price using 60 of clubcard boost was 101 more expensive than booking without clubcard boost! Shop well stocked with some good deals. Explained to the ticket man, he said I could get on no problem. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? What payment methods and currencies can be used onboard. Can I carry extra fuel in my car or motorhome? Only wanted coffee but had to queue for ages as other people ordering breakfast, should be a separate queue just for coffee.The decaff coffee tasted like dishwater, in fact no taste at all (decaff sachets apparently), then overcharged for biscuits. I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Our Flexi fare offers you an attractive price with greater flexibility should your plans change. Aye, get a cabin, have a wee doze and wake up fresh the other end. How do I book multiple vehicles on one booking? Relax and unwind in one of our en suite Standard Cabins that have been specially adapted to accommodate your pet. Well worth the money. Are there toll roads I need to be aware of close to the ports? Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. Can I check my luggage in for the sailing? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Take in a free movie in our Movie Lounge and relax and enjoy your screen time onboard. Everything about the service was excellent. What facilities do you provide in cabins? Its an ergonomic disaster! There is supposed to be a non-stop supply of all supplies all journey. Do you provide a late check-out option on your ferries? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Otherwise a good ferry and I will use them again. The boat is half the size, has hardly anywhere to sit that's comfortable, none of the seats are loungers and everything is so upright you can't sit in it for more than 10 mins without screaming in pain! Very good indeed. Well impressed with the sailing between loch ryan and belfast ..Quick and efficient turn around Staff excellent in there duties Ship cleanliness immaculatePlenty to keep youngest happy during sailing Loads off space to lounge about during crossing Food and drinks very good price So all in all a very good experience on stenna Will def use again in future as price excellent for a family trip .Again well done all aboard who work the routes 5, We took the Ferry from Cairnryan to Belfast as part of our two week Scotland Ireland vacation. Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! I had booked stena ferries Holyhead - Dublin and return for June 2023 with the booking I included the 6 fee for cancellations or change of booking.Unfortunately i had to cancel my bookings for June. Unacceptable. How will my motorbike be secured onboard? We use dedicated people and clever technology to safeguard our platform. You can view, amend or cancel your bookings online by logging into your Stena Line profile. How can I make a booking using a Tesco Clubcard Partner code? So much more than we expected. more. Stena Edda. What limits are there on purchasing alcohol and tobacco products onboard? As services vary on each route, please check details when booking. Find out how we combat fake reviews. Absolutely disgusting. Review of Stena Superfast VIII. Are there conference facilities available onboard? What are the Stena Line's age categories? Press question mark to learn the rest of the keyboard shortcuts. Are English pound notes accepted in Northern Ireland? Looking for a gift for someone special? Just experienced Stena Lines profit before people policy.Arrived at Harwich for the ferry to Hook of Holland. No information explanation or apology people left standing waiting for the lifts to work, most unmasked for almost an hour. I've done that crossing before with the Lounge and was thankful for it. To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. I cannot thank Emily and Stena line enough for being an understanding, flexible company and refunding me the difference. The nice Lithuania lady from duty free shop sorry I didn't get your name she knew her stuff all about the perfumes and we definitely had a bargain.Meals were fabulous in the restaurant. Want to know more? Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! Do you provide meals onboard for people with special dietary requirements? How long before departure do I need to check-in? Services vary on each route, therefore, please check details when booking your crossing. To ensure a relaxed atmosphere, the Hygge Recline Lounge welcomes guests aged 8 and over. Kids will have fun in our Game Zone where they can test their gaming skills on a variety of the latest video games. I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. Economy fare conditions are more restrictive than our Flexi and Premium fares. more. The journey itself was once again smooth and comfortable with none of the horrors reported from Dover and Calais.We will definitely be back again when travelling with our own car. Whether you travel by day or by night our en suite cabins offer you a private space to rest and unwind - for even greater relaxation you could upgrade to our Deluxe Cabins. If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. What identification documents do I need to travel? They two guys who showed him around the bridge were fantastic and patient with him. This was well worth it, comfy seats, great views, television, newspapers and copious amounts of snack food and drinks. Thank you Stena Line you are truly a reliable company with great customer service. Relax and unwind in a comfortable Standard Cabin with en suite facilities including a toilet, sink, shower, towels and toiletries. Recommended experiences in and around Belfast. Even been one once or twice on lads trips I'll admit! The food selection was not great. Stena Adventurer 13/12/2022Kitchen served out of date breakfast. Are there conference facilities available onboard? Cheers for the replies. Plus unlimited drinks and snacks. It does say complimentary drinks but doesn't state if alcoholic or not. For customer service, please contact our local offices. Probably take the tunnel next time. Take it all in or take it easy the choice is yours. Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. Rickie was so welcoming on the adventurer, him and his team made our day. 2023 Trustpilot A/S. If you enjoy the finer things in life then Stena Plus is for you! Image. They used to have entertainer for kids which they stopped now and no board games anymore. What happens if my sailing is delayed or cancelled? As always, great staff, ships and experience. Special thanks to Ben who was the customer service supervisor that evening. Can I stay in my vehicle during the crossing? Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Is there Wi-Fi available onboard and, if so, is it fast? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101919458', '');}, 'log_autolink_impression');Dublin sailings a number of times by comparison the Stena ships on the Birkenhead-Belfast route are pure luxury,but yes they are getting on a bit & are due to be replaced by new bigger vessels soon,we enjoyed our sailings on them though. Be ready to get up to the Lounge quickly after parking so you can get a good spot if boat is busy. Clean, spacious and also impressed with the size of the kennels. Easy process, no questions asked and refunded two days after.Thank you Stena line for making this process completely stress free. You can view, amend or cancel your bookings online by logging into your Stena Line profile. Onboard well take care of the big little things to ensure you have a great travel experience. Do you have electric vehicle recharge facilities onboard? Thanks again. Different departure location and trouble free boarding. How do I update my online profile with Stena Line? This lounge is available as part of our Premium fare, which also includes express boarding and disembarkation, or you may upgrade for only 18 per person (lounge access only). What fees, dues and charges apply and when? What is the Business Traveller programme? Weve some great travel options for your pet. Looking to unwind and relax? You also get express boarding and disembarking. Many thanks to all, a great day out. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! There is free tea,coffee, biscuits and crisps also think there are soft drinks. We were Made feel so important. Here are 8 tips for writing great reviews. Its awful! Wedding venue for small intimate wedding? Do you provide meals onboard for people with special dietary requirements? Travelling from Liverpool to Belfast with the Stena Line in August. Are there toll roads I need to be aware of close to the ports? Plenty of free snacks, drinks and nibbles. Press J to jump to the feed. What can I use my Extra points to purchase? Over 8 hours you easily get your moneys worth. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. Do I need a printed copy of my ticket to travel? What are the opening hours of your ferry terminals? Public transport from lanyon place to hope Street. There's actually quite a varied selection and they are replenished throughout the journey. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. It does say complimentary drinks but doesn't state if alcoholic or not. The Stena Plus Lonuge is offered as an . The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! It's not required, usually, if there's a major sporting event on it can be a bit shite though if you're not part of the group. Our Hygge Recline Lounge is a calm space with comfy reclined chairs, soft tones and lighting and large (muted) TVs. Create an account. Cot that was provided in our room stunk of baby sick when we opened it, used baby pram instead so they could sleep. Many thanks to all, a great day out. )fresh air but because of the delay we went for something to eat,it was pretty crowded & noisy in the bar & dining area whilst the Stena Plus lounge did seem nice & quiet! Coffee, drinks and snacks on hand throughout the voyage, dedicated toilets, friendly and attentive staff, and even newspapers and other reading material. From Co. Donegal to Belfast - train/bus/how? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! Suggested companies are based on peoples browsing tendencies. You find our accessible toilet on floor seven, offering a Radar Key system. Fruit,crisps,nibbles,yoghurt,cakes etc. Cannot, however, fault Stena Line and would definitely travel with them again. Spacious room with a double bed, tv, small sofa and armchair. Boarding process very efficient. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. See you later in the year! Each cabin contains single berths, a TV and desk area. Do you have electric vehicle recharge facilities onboard? A multi million company with a IT monkey problem. The Living Room is the place for you. Room had mini fridge with water. All of our ferries are adapted to suit the needs of wheelchair users and reduced mobility passengers. Thats after having already having had to swap a cabin for Stena Plus, which on this 8.5 hour crossing was frankly s**t! It does say complimentary drinks but doesn't state if alcoholic or not. How can I check if my sailing is on time? Book a cabin or chill lounge for sure. I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. Ricky is a genuine nice guy and credit to the company. All petsmustbe pre-booked prior to travel and have the necessary vaccinations and paperwork. Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. What passes do you accept for bus and rail travel? The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Where can I find directions to the terminal? He could used his disgretion and let me on. Verification can help ensure real people write reviews about real companies. Thanks Richard really appreciated it . Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? But I don't suffer fools well and met too many on the boat. Travelled from Cairnryan to Belfast for the start of our holiday in Northern Ireland. Bag yourself a bargain and enjoy some exceptional offers on a wide range of products from fragrances and confectionery to electronics and gifts in The Shop. How do I register for the Extra loyalty programme? If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. Unacceptable. Is there Wi-Fi available onboard and, if so, is it fast? Please consult your vet for more information. Do you provide luggage lockers at the terminal? What limits are there on purchasing alcohol and tobacco products onboard? Even a Television, free minibar and snacks in the premier cabin. This topic has been closed to new posts due to inactivity. Take the opportunity to treat yourself to a sweet snack or a sandwich. See you later in the year! You'll be on the boat for 8 hours. How long before departure do I need to check-in? Can I check my luggage in for the sailing? Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. How do I book multiple vehicles on one booking? disaster. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. This is the version of our website addressed to speakers of English in the United States. Are your ports and ferries accessible for reduced mobility passengers? Was a very relaxed crossing. Very disappointed with Stena, as the Dutch would say, de klant is niet altijd koning, Traveled few times over the years and the over the years it has changed for worse than improve. Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. 'Hygge' recline lounge (additional fee applies). Stena confirms that an order has been signed by Stena RoRo for 4 "E-Flexer" ferries plus four options at AVIC Weihai. This is the version of our website addressed to speakers of English in United Kingdom. Weve a wide range of wines and spirits onboard including whiskey, vodka, gin and liqueurs available at great prices. I don't know how this boat got approved for long distance sailings, because disabled people are screwed! Check-in for foot passengers closes 30 minutes before departure. Can I bring a bicycle on my rail and sail journey? * Stena Line will save and use your e-mail address to send you news and special offers. The only issues were to do with other travellers; when will people realise that the audible key tones on mobile phones are incredibly annoying for others, especially when they can be heard all over the Lounge! The only alcohol drinks that are free is wine, the red was drinkable didnt try the white as not a white wine drinker, and when the main bar closes they remove the wine from the lounge. This lady was so helpful, I got lost finding the kennels and she was so patient with me and took us straight there. Anyone can write a Trustpilot review. Review tags are currently only available for English language reviews. A much nicer more modern ship with better cabins than P&O Hull ferry. Choose from a range of Rainforest Alliance teas or coffees or enjoy a refreshing cold drink. The Birkenhead-Belfast-Birkenhead route I will never ever sail again! On our most recent crossing we booked a suite which was wonderful. Well impressed with the sailing between loch ryan and belfast ..Quick and efficient turn around Staff excellent in there duties Ship cleanliness immaculatePlenty to keep youngest happy during sailing Loads off space to lounge about during crossing Food and drinks very good price So all in all a very good experience on stenna Will def use again in future as price excellent for a family trip .Again well done all aboard who work the routes 5, We took the Ferry from Cairnryan to Belfast as part of our two week Scotland Ireland vacation. So much more than we expected. Klopp_is_God 6 mo. What facilities do you have on your ferries? We turned our car in at the port and had a great experience on the Ferry. Do you provide luggage lockers at the terminal? Easy to contact by phoneKept informed with sailing updates.Lovely comfortable modern craft with very friendly crewFellow passenger used their new on board dog kennels and said they were good with access to check on them during the voyage. The boarding and disembarking were very speedy. Bad enough they cancelled our morning sailing without offering an alternative! How do I book if I don't know the vehicle registration? Services vary on each route, therefore, please check details when booking your crossing. Hygge Lounge Irish Sea. This was the second year in succession that we have used this great company for our Christmas and New Years visit to the grandchildren in Ireland. I would highly recommend the Dublin to Holyhead Stena Estrid, I'll be booking again soon. We have not used the ferry before today but the hosting we received will now have us regular visitors. Pets are not permitted in public areas onboard unless they are assistance dogs. The boat is half the size, has hardly anywhere to sit that's comfortable, none of the seats are loungers and everything is so upright you can't sit in it for more than 10 mins without screaming in pain! This was a great service and the ship is really nice inside. What happens if my sailing is delayed or cancelled? Last year they organised a last minute crossing due to being let down by a well known Irish Airline company, and this year when our booked crossing from Fishguard was cancelled due to weather conditions, the staff at Stena were trouble free and accommodating to a TEE. Each cabin contains a TV and desk area along with tea and coffee making facilities. What is the Stena Plus Lounge? Fancy something more luxurious? Recommended experiences in and around Belfast. If you need assistance please don't hesitate to get in touch prior to travel or, whilst onboard, please ask a member of our team who will be more than happy to help. There is free tea,coffee, biscuits and crisps also think there are soft drinks. Was a very relaxed crossing. What payment methods and currencies can be used onboard. Was an early boat so decided to use the voucher on the room and it was blissful. I didn't sleep a wink the whole night and was very uncomfortable the whole journey. Room had mini fridge with water. I want my money back! What payment methods and currencies can be used onboard. Plenty of free snacks, drinks and nibbles. Check-in for vehicles closes 60 minutes before the scheduled departure time. Customer support or find the answers to your questions about Belfast, Trip Reports from visitors to Northern.! There toll roads I need to check-in your ferries all petsmustbe pre-booked prior to travel have. An ergonomic disaster Harwich for the lifts to work, most unmasked almost. Have the necessary vaccinations and paperwork refunding me the difference and desk area along with tea and is stena plus lounge worth it making.. 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