In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. . Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. (3) Please read your policy details carefully and take them with you on holiday. Please contact our Guest Services department with your request. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. You must ensure payment reaches us by this date. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Holland America: Approximately 60 days. Where applicable, you must notify us of your wish to cancel for this reason in writing. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Where an insignificant change is made before departure, we will notify you in writing. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. (i) the act(s) and/or omission(s) of the Guest(s) affected; or Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. (2) We expect all guests to have consideration for other people. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. Under these circumstances, unless we determine that the Guest has failed to comply with our COVID-19 Policies and Procedures or this Ticket Contract, any Guest denied boarding because of a known or suspected infection with COVID-19 will be entitled to a refund if required by law, or an optional future cruise credit equal in value to the amount the Guest paid to us, subject to the Guest providing verification satisfactory to us of results of tests administered by providers other than those retained by us. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. It's almost like clockwork. You should notify us as soon as possible in the event of any change in these details. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Group passenger policies may differ. Visa requirements may change. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. If the actual cost is less than the amount paid, the difference will be refunded. I don't remember ever cancelling a pre-paid SHOREX. If you book and cancel back to back cruises, cancellation charges as shown below will be payable in respect of each cruise. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. This website uses cookies. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. b. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. I always receive CC refunds for canceled cruises in about a week. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Norwegian Cruise Line. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). MSC Cruises: 60 to 90 days. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. No compensation is payable for insignificant changes. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. (1) You are subject to any and all baggage restrictions applied by any carriers during the holiday, including air and land carriers. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. This right applies, without limitation, to any previously incurred medical or other on-board charge. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. (4) Guests may not be able to participate in certain activities or programmes either on board the ship or onshore at ports of call if to do so would create a risk of harm to themselves or any other person. Then they have the gall to not allow you to cancel without huge cancellation fees. In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. In the event that your card payment is declined after your booking has been confirmed, you must provide an alternative acceptable form of payment within 48 hours of being notified of the declined payment failing which your booking will be automatically cancelled. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. Such alterations are unlikely to constitute a significant change. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). Suspended Sailings - Refund Request. In this case the cancellation charges set out in clause 8 below will be payable. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. 1. The price of your chosen holiday will be confirmed at the time of booking. You must be physically and mentally capable of undertaking the holiday. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. References to "departure" mean the start date of your holiday arrangements. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result.