Grown to hate them after reading I am not the only one. My fault the pipe was not in. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. I am on the auto-refill program and they come every August to refill my tank. June 21, 2010, 3:59 pm. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. If you own your own tank is the gallon rate lower? Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Please contact me on what will be do with the matter. The suit, brought by Cozen O'Connor, brings subrogation claims on . Thank you! Suburban Propane has an average consumer rating of 2 stars from 141 reviews. , Share Your Class Action Comments Below. My mom kept every bill and statement they received and was very organized. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. for my Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. Just being told that we are on the schedule. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . I have been a customer for years. Thanks. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. What a joke this company is. That is around 700 dollars a year I am overpaying. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. My advice, do what you have to do to get it out. Instead, the Customer . About BigClassAction.com Putting in the regulator so that I can use the propane at my house. url : 'https://www.suburbanpropane.com/wp-admin/admin-ajax.php', The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. Somewhat my fault for not reading contract thoroughly before signing. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. Just got my latest bill. Three weeks have come and gone and no show and its cold. success : function( response ) { I have been a Suburban Propane customer since 2002. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. When I called, they just said it takes time from New Jersey to get there. That was considered accurate by them. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. Please call us 24/7/365 at 1-800-PROPANE. I promise you I never got it. Now two weeks latter No Calls. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. The first I saw of their price was $4.912 per gallon printed on the delivery stub. Second year was a little worse but doable rate at 2.59 a gallon. This is the worst company I have EVER used. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. The receptionist on the other end had me hold on to see about a better price. office and let them know when to pick up the tank. When I have called I was told many times they did not install the tank. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. I finally feel we are in the right track, wrong! New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. email [protected]@gmail.com The ticket indicated that I had received 2.1 gallons of LPG. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. This fee applies to the process of diagnosing service related repairs to be made on customer owned appliances and equipment. ITS THE MIDDLE OF WINTER AND I have small children at home! Monday, February 27, 2023. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. I did pay the rental fee, however. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. Notify me of follow-up comments by email. Not heat. Not power. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. FAQ Total scam. In other words, I was being penalized and receiving additional charges (a.k.a. The latest review Kerosene was posted on Dec 31, 2022. However, I did not deposit it within the 60 day window you imposed. Dingmans . Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. So we decided to cancel with them and go with a different company. This review was chosen algorithmically as the most valued customer feedback. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . I just remembered I would be charged for these new ones. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. WOW!!!! Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. I am having a lot of trouble with suburban propane. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. I thought, how could I owe them another $2000 or more? They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. I am also charged a "minimum" delivery. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Copyright 2023 Suburban Propane | All Rights Reserved. At the time the Suburban rep. stated I could purchase the tank at a later date. I would definitely recommend Suburban Propane." I asked her how much was my bill for the fill up? If You Have Thoughts On The Suburban Propane. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. May 19 2010 - by Lucy Campbell. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. It had been over 6 months since it was filled. Re: Bill Dispute This company needs to be investigated for their practices. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. Customer satisfaction since 1928. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. Someone in billing must have mixed me up with another customer. & Charge $90 to pick their tank in labor. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. This minimum bill nonsense is BS!! }); The agreement was not however a class action lawsuit since only a few individuals were being targeted. You might also like . on May 19, 2010. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Called in when they said it had to be in Monday. I have been using Suburban Propane for about five years. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. }, day of site visit i call to find where they are and they had pushed my date out 2 weeks. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened I had their tank pulled to switch after the same as everyone eles. I use around a 1000 gallons a year. I am on a fixed inc9me. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. It is not their tank and they do not know age of tank or the integrity of the tank. Thank you so much! The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. Truth - is there no propane; no help; going out of business? Needless to say bye bye Suburban. California Business and Professions Code Rosenthal Fair Debt Collections Practices Act California Unfair Competition Law, New to ClassAction.org? I just got a bill which included a 15% Municipal Tax! Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. 75 years of expertise and experience in the RV industry . not to use this company! A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Not paying the pickup charge. what is neutrophils automated absolute number. Overview of Suburban Propane complaint handling. GIVE THEM BACK THEIR BRICKS when flipping tanks. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. That I was erroneously charged. jQuery( document ).ready(function() { According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. They were on time and kept me informed of their progress. Monday am i called them to tell that i still hadn't received contract. Now they want almost 4.00 dollars a gallon. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. The company is a big joke. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Suburban Propane provides a storage tank for our customers use. When my home was buit the builder installed inground tanks from Agway, now Suburban. This fee is for reconnecting the customers gas service following a tank lock-off. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. 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