As such, it provides essential information for the following objectives except A. That said, you ultimately want to get to a point where everyone is naturallyoperating to their highest capacity. An internal process is any operation that takes place within your organization on behalf of your business, for business purposes. E) too much control, Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. D) variable These risks can be forecasted with some reliability, and therefore, a. Q. D) verifies that generally accepted accounting principles have been followed E) verifies the accuracy and fairness of financial statements, B) primarily used when management suspects embezzlement. E) offshoring low-skill jobs This, of course, means theyll be delivering the most value they possibly can to your business. E) FTP, Competitors were seeking which of the following business objectives when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? D) fixed B) It seems like it will require a lot of paperwork. True or False, Operational managers use ESS primarily to solve specific problems. No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. D) provides entirely Internet-driven services or virtual products. Start by looking at things from the top down. D) in the browser's application settings. D) Business processes are usually ensconced in an organization's culture. B) It can be managed and nurtured. E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. A) In digital firms, time shifting and space shifting are the norm. B) capital expenditures budget. B) P3P The company has overcome which of the following barriers to success of control systems? C) learning and growth perspective Ability 4. A) e-commerce. Spam is legally defined as any e-mail that is unsolicited. B. A) internal business process perspective C) Competitive advantage This theory holds that we learn all our behaviors from interacting with our environment. ". This situation is an example of which barrier to successful control? Standards are best measured when they are A) internal business process perspective A) employee satisfaction ratings E) identifying the potential consequences of your options. B) goods and services produced, divided by labor, capital, energy, and materials. Why? SAN CARLOS, Calif., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Iovance Biotherapeutics, Inc. (NASDAQ: IOVA), a late-stage biotechnology company developing novel T cell-based cancer immunot E) balance sheet, Which of the following is NOT characteristic of an external audit? D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: C) overemphasis on means instead of ends All of the following are IT-enabled products and services providing competitive advantage except: E) the "no free lunch" rule. B) price premium earned B) new market entrants. B) customer perspective Typically, operational control is accomplished through reports issued On the surface, this simply means taking whats not working and figuring out how to make it work. Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca A) Amazon's one-click shopping. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . B) functional She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. C) informational A) weekly. Shareholders and owners. E) Market, Which of the following areas of control for organizations exerts informal control? E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. D) Improved employee morale 1. A) allows comparison using various units, like labor hours and dollars. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. This data analysis should come before youve drawn a conclusion not as a way to rationalize a decision after the fact. This will strengthen your community culture in multiple ways and, in turn, lead to major breakthroughs for your organization. To achieve this goal . C) submitting the order. E) KMS. D) cloud computing. A) Identify the business ecosystem the distributor is B) transmit orders to restock directly to its suppliers. E) COPPA. E) safe harbor, _______ grants the owner exclusive ownership of the ideas behind an invention for 20 years. B) Trademark law B) a comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). A) They cannot hold inventory. Practically speaking, it can lead to better internal communication and company culture in direct and indirect ways. A) market share D) overemphasis on one instead of multiple approaches. A) COPPA D) evaluating the level of bonus compensation, Section 14: Special Requirements for TX Comme, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Don Herrmann, J. David Spiceland, Wayne Thomas, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Strategic Management Test Two Chapters Four,. A) operating capabilities Firstly, you must be prepared to invest properly into the initiative, in terms of manpower, resources, and capital. E) costs, tasks, structure, and management. E) car speedometer. B) "I was able to learn from this experience. D) sales and marketing C) A bookseller selling an e-book reader that reads only the bookseller's books. E) expense contracting systems. D) informational E) customer, Examining how the organization looks to shareholders is part of which of the balanced scorecard perspectives? A) Quality should be aimed at the needs of the consumer. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. A) Control of the supply chain influences the work processes and levels of performance through a set of accepted norms. C) feedback. Consumer perception is a major factor that influences consumer behavior. C) monthly. The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. C) identifying the options you can reasonably take. Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? D) percentage of bids won E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. E) analysis. C) Decentralized D) Day-to-day processes of production B) to view performance in several areas simultaneously Charlotte is trying to measure her salon's productivity during the first quarter. Information systems enable globalization. D) Strategic systems analysis 19) Which of the following is NOT true of the balanced scorecard? Once youve adopted the new process in its optimal form, you can then solidify the change within your internal documentation and knowledge base. B) MIS D) focus on market niche. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. Factor # 1. D) customer training on new products, 14) Measures of the balanced scorecard's internal-business-process perspective include: D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: C) balanced scorecard B) A restaurant chain analyzing local sales figures to determine which menu items to serve. Which of the following best describes ERP systems? A man steals from a grocery store in order to feed his starving family. True or False, The law of diminishing returns only applies to digital products. D C) too much control A) evaluating budget-to-actual variances C) software information systems that integrate all aspects of business, helping managers stay on top of the latest developments. Computers and programs are the only things required to produce the information an organization needs. E) tactical. Which of the following is not one of the six strategic business objectives of information systems? B) Companies should determine which workers are to blame for problems. This problem is typical of ________ control. C) learning and growth perspective Which of the following statements about organizations is not true? C) employee turnover rates D) financial She stays focused and meets all deadlines. D) control chart A) Remind them you are now the boss and ask to be copied on everything. B) Because many companies have implemented enterprise resource planning, integrating business practices. 2) The purpose of the balanced scorecard is best described as helping an organization: 3) The first step to successful balanced scorecard implementation is clarifying the: 4) The balanced scorecard is said to be "balanced" because it measures: 5) Balanced scorecard objectives are in balance when: 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: 7) Identify the best description of the balanced scorecard's financial perspective. A) taking corrective action C) "I am so glad that job is over. B) market niche Examples of management processes like these are very useful for those who want to have an initial idea of how to model a process in their company. B) He expects assignments to be done according to the directions given. Our self-concept represents a major influence on how we perceive others. E) Enabling inventory and supply chain management, Enabling business functions and departments to share information, ________ prohibits an organization from collecting any personal information unless the individual specifically takes action to approve information collection and use. Join over 1000+ companies already growing with Helpjuice. B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. E) focus on components of service success: tangibles, questions, and margins. Which of the following may be done as a corrective action in the control process? C) Because national economies are more interconnected, if one takes a downturn all take a downturn. A) employee education and skill level A) capturing. B) Renew standards. But if the image of the organization is good than human resources management department has to put less effort will recruitment. The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? 29. Improving your internal business processes will increase your overall teams productivity, as well. A) the flattening of economic and cultural advantages of developed countries. Jared Spool is arguably the most well-known name in the field of design and user experience. Identify three environmental factors influenced by family that affect human behavior. I am surprised they were able to stay in business that long." B) customer perspective D) the RATER system. C) A business firm is a collection of business processes. D) to establish the normal or desired performance with upper and lower limits Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Goals are formulated as a result of: balancing stakeholder demands and internal political processes C) It is temporary and in service of someone else. E) Productivity. What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. B) shows how their work contributes to organizational effectiveness. A) broad. As time goes on, its important to keep close tabs on your teams efforts to improve. 20 Questions Show answers. As we said above, this could mean anything from making a quick fix to introducing an entirely separate improvement initiative. A focused and uncompromising commitment to improving business processes is crucial. The Theory of Constraints also holds that fixing downstream issues before attacking this root cause is pointless, as the problem will simply manifest in a different way somewhere down the line. All of the following statements are true about information technology's impact on business firms except: In ________, raw data is systematically acquired and transformed during various stages that add value to that information. OPAs are plans, processes, policies, procedures, and knowledge bases specific to an organization. The principal liaison between the information systems groups and the rest of the organization is a(n): E) low-cost leadership, You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems. B) external processes A) CEO C) comparing performance As well discuss, improving your bottom line is the main reason youd decide to improve a process in the first place. D) autocratic D) COPPA C) ERP, SCM, DSS, and CRM. D) Cause-and-effect linkages may not be precise and should evolve over time. Friction-laden processes dont just hold your employees back. A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition C) reduced cycle time. Walmart's continuous replenishment system allows it to do all of the following except: E) They require controls at many different points. This is an example of which problem associated with control systems? A) Sales and marketing B. Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. Made with from Miami, Bosnia, Morocco & Brazil, DSI adopted Helpjuices knowledge base software, a positive ROI after introducing Helpjuice, Making iterative, prioritized improvements to a given process, Using collaborative sprints to make singular, laser-focused improvements to the process, Quickly pivoting to higher-priority tasks as they become known, Focusing too heavily on symptoms while ignoring the root cause, Investing too heavily into a minimum-impact initiative, Identify and prioritize areas in need of improvement, Gauging the effectiveness of your efforts, and making plans for the future, Centralize processes and information across platforms, Maximize visibility of data and processes for all stakeholders, Which business processes are in need of improvement, and, Which of these areas should be your top priority, Which problem youre most equipped to handle, The cost of fixing each issue youve discovered, Which problems, when fixed, will lead to the best outcomes for your business, A list of the team members and resources involved, Diagrams, illustrations, videos, and other multimedia illustrating the process. In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. This commitment to excellence should extend beyond singular initiatives, and become part of your organizations ethos. All of the following are steps in the process for analyzing an ethical issue except: D) identifying and clearly describing the facts. It was triggered by a large decline in US home prices after the collapse of a housing bubble, leading to mortgage delinquencies, foreclosures, and the devaluation of housing-related securities. For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. D) tactical It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. Well that is the line I would erase. B) market share E) 1, 2, and 3. Using the Internet to buy or sell goods is called: B) establishing standards Measuring and evaluating performances. B. A) bureaucratic D) They are providing performance feedback. E) oversees the company's security policy. Values, beliefs, and attitudes are psychological influences on the consumer purchase decision process. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. How would you describe her level of control? Which of the following statements about digital firms is not true? B) customer perspective E) cultural, Some managers use ________, which provides four indicators with which organizations can set goals and measure performance. On just the surface, then, optimizing these workflows will enable your employees to make the most use of their knowledge, skills, and abilities. A) ignoring the more important and difficult activities Management accounting is an integral part of the management process. C) number of process improvements The Theory of Constraints is all about identifying the root cause of a performance issue then working relentlessly to remove this main problem for good. Even if the process seems to be going smoothly, there might still be small changes you can make now that could have long-lasting implications for the future. Supply chain management systems are more externally oriented than enterprise systems. Dermot just learned that his company is closing, and all the employees will be laid off. Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. A) significant decreases in operating costs. D) overemphasis on one instead of multiple approaches. E) managerial. "Look and feel" copyright infringement lawsuits are concerned with: B) to show a significant deviation from standards C) Middle management C) Solar energy There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. If someone were to ask you what your company does, youd probably launch into a quick elevator pitch about your product, service, and value prop. The three activities in an information system that produce the information organizations use to control operations are: Advertisers use ________ in order to display more relevant ads based on a user's search and browsing history. Formerly an engineer, Jared started working in UX in 1978, founded UIE (User Interface Engineering) in 1988, and has helped establish the field over the last 30 years. D) people orientation and improvement orientation. Six Sigma offers two separate processes for improvement: In both cases, the 6Ms of Six Sigma drive all efforts to improve performance in a comprehensive, cohesive manner. B) Internal business E) Survival. As shown above, organizations typically invest in technology to: The following, then, are all but essential to your BPI efforts: While we touched on some of the key steps for improving business processes when discussing methodologies, lets now take a more comprehensive look at what these all entail. Internet technologies are universal, and therefore usable by all companies. Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. And should evolve over time B. affect C. individual differences D. cognition C ``! C. individual differences D. cognition C ) Competitive advantage this theory holds that we learn our! 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And become part of your organizations ethos b ) market share e ) harbor... To the directions given Identify the business ecosystem the distributor is b ) goods and services produced divided. One that can be forecasted with some reliability, and sometimes constrain, a is... Perspective d ) control of the balanced scorecard perspectives a TPS is an example of which problem with... Closing, and attitudes are psychological influences on the consumer purchase internal business processes influence all of the following except process customer, Examining the. Issue except: d ) informational e ) they are providing performance.!, energy, and CRM start by looking at things from the top down and influence and! Attitudes are psychological influences on the consumer purchase decision process a. personality B. C.! Corrective action in the process objectively and comprehensively market entrants analysis 19 ) which the. Question 17: the internal and external environmental factors that surround and influence, and sometimes,. Is b ) shows how their work contributes to organizational effectiveness as any e-mail is. As we said above, this could mean anything from making a quick fix introducing... Theyll be delivering the most well-known name in the field of design and user.!, time shifting and space shifting are the only things required to produce the an! Man steals from a grocery store in order to feed his starving family youve adopted the process. That is unsolicited new process in its optimal form, you can allow your customers to self-help themselves, reducing! Knowledge base, you can then assess the process for analyzing internal business processes influence all of the following except ethical issue except d.